Last updated: April 1, 2025
The following policy applies to grooming appointments at J's Grooming Lounge. We want every client to feel confident when booking, and we aim to handle any concerns fairly and directly.
We ask clients to provide at least 24 hours' notice when canceling or rescheduling an appointment. This allows us to offer the time to another client. Cancellations made with less than 24 hours' notice may result in a cancellation fee, which we will communicate at the time of booking or as part of our scheduling confirmation.
Clients who do not arrive for a confirmed appointment without prior notice may be charged a no-show fee. Repeated no-shows may affect future booking availability.
If you are not satisfied with the outcome of your grooming appointment, please contact us within 48 hours of the appointment. We will discuss your concern and, where appropriate, offer to correct the issue at no additional charge. Refunds for completed services are assessed on a case-by-case basis and are not automatically provided.
When a pet arrives with significant matting, the groomer may need to shave the affected area rather than brush it out. This decision is made in the interest of animal welfare — aggressive dematting of severe mats causes pain and skin damage. We will make reasonable efforts to inform you of this situation before proceeding, but in some cases it is discovered after the bath when the coat condition changes. No refund is provided in cases where the coat condition upon arrival necessitates an adjusted grooming approach.
To discuss a concern about your appointment, please contact us:
+1 412-207-7756
[email protected]